Fulfyld is a full-service 3PL provider that prides itself on offering its clients a comprehensive suite of e-commerce solutions. Fulfyld's services include sourcing products, custom packaging, real-time order fulfillment, and a two-day shipping guarantee. However, Fulfyld's previous shipping strategy was not sufficiently agile or robust to support its rapid growth. In search of a new system that could accommodate their high volume of orders, Fulfyld discovered DesktopShipper.
The Search for the Ideal Solution:
Fulfyld was in search of a new shipping solution that could provide a more intuitive interface and advanced order verification features. They also hoped to enhance the number of orders processed per employee per day while reducing shipping errors. Cost efficiency was a top priority. After researching various multi-carrier shipping solutions, Fulfyld contacted DesktopShipper and found that it met all of their criteria.
Working with DesktopShipper:
With DesktopShipper's real-time rate shopping feature, Fulfyld is now able to leverage its preferred carriers while maintaining its 2-day guarantee. This feature empowers them to make timely decisions, allowing them more time to package and ship orders. They save money on shipping costs while ensuring that their orders are delivered reliably by trusted carriers.
Fulfyld aimed to reduce shipping errors, and DesktopShipper's Scan-Verify tool provides an effective solution. The Scan-Verify feature confirms that the contents of a package match the corresponding order, enabling shippers to operate more efficiently and reduce shipping costs associated with errors.
In addition to these features, Fulfyld needed an easy-to-use solution that could accommodate multiple companies and shippers throughout the day. As a 3PL provider, DesktopShipper is designed to cater to the needs of large enterprise-level companies with various users accessing the system simultaneously. 3PLs can specify shipping preferences for each of their customers. DesktopShipper's batch capabilities enable it to handle large volumes of shipments in seconds, even with multiple companies and users.
The results speak for themselves. Since adopting DesktopShipper in November 2019, Fulfyld has processed more than 500,000 shipments through DesktopShipper's web application by the end of 2020, a significant increase from the previous volume of 100,000 packages. Fulfyld began using DesktopShipper with 25 clients and now serves hundreds, with an average of 2-5 new clients signed each week. DesktopShipper has enabled Fulfyld to scale its business effortlessly.
"Easy implementation, quick responses, user-friendly, and customizable to our unique shipping needs- what else can we ask for? Desktop Shipper has been essential to managing our growth in the last few years, and we couldn't be more pleased to partner with such a great shipping solution!"